YDME 50 Digital Door Lock, Satin Nickel
(inclusive of taxes)
Installation and demo ₹ 1000 FREE
Frequently bought together
i purchase safe and digital lock, i have problem in open through Key.
Ordering & shipping was amazingly quick and so was the installation. The person who came for installation was experienced and good natured. The working of the lock is wonderful with all the three modes (mechanical key, RFID card and pin code). I hope this lock gives a trouble free service for next many years.
I seriously don’t understand why Yale don’t hire professionals for their job.. online buying experience, delivery experience, installation experience, toll free customer care experience .. every thing is worst!
1) Buying experience-
There are not enough videos and information about product for the layman to know, technicalities and what and why He should choose Yale? Yale india has no videos on YouTube for their products.. whole world uses YouTube as their platform.. they should also upload videos of installation and operation. But no!!
2) Delivery Experience: the courier service they use “safe express” was pathetic.. my product was out for delivery for 3 days.. if you are not sure about delivery.. don’t take the product with you.. it can damage the product.. every single time I was forced to follow up with them. Cheap, lazy, Sloppy, useless
3) toll free customer care: the person I called on toll free was asleep and couldn’t understand and reply to my queries properly.. he was irritated that I called him.. in the afternoon! The second time the person gave me installation reference number..
4) installation: I mailed several times so that they will bestow their attention towards me, then some very unprofessional man messaged me asked me for “lukesan” (location) came examined my door.. said installation can’t be done cause your door is 32mm.. ( he should asked me before coming about my door thickness while he was busy asking me for “lukesan”) then he went outside on a call for 15 minutes.. lingering around my corridor.. while I was waiting at the door with the product.. then again he came bestowed his attention towards me.. and said “Boss bhi bole nahi ho sakta installation “ and then he went.
The lock and the safe which came free with that is with me.. as a showpiece.
Yale you are taking your customer for granted.. and it will reflect.. you don’t care about your customer.. you don’t give a damn.. you need to change every person! From top to bottom.. you need people with passion!
Lock not installed
LOCK IS STURDY AND FUNCTIONAL , THOUG GST INVOICE HAS NOT BEEN SENT