FAQ's

You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
Yes, however, this is an optional extra and does not come as part of the Home View Camera kit.
Please use the bracket supplied with the kit.
You create an account through the Yale Smart Living ‘Home View’ App.
You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
You can complete the reset form on the app.
Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.
No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.
Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.
Yes they do, you can listen or talk back with the built-in microphone and speaker.
Yes, the camera has built-in infrared LED’s (IR).
Unfortunately, this option is not available.
Yes, anyone can log in using the same username/password as the main user.
The Yale Smart Living Home View App.
This is available through the App store for IOS or Play store for Android.
Yale’s Home View Cameras can either be fixed in place or freestanding.
No, the camera can also connect using a standard Ethernet cable.
Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.
Please make sure you have updated the app to the latest version.
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.
Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless
Please ensure that your local network credentials have been entered in the network option of the settings menu in the app.
You can reset your password by entering your email address on the Forgot Password form.
Dropbox settings option is greyed out/not working
To use the Dropbox feature you must insert a Micro SD card in the camera.
Constant Light – Wired connection
Flashing every 0.2 seconds – Wireless Connection (default)
Flashing every 0.4 seconds – WPS is connecting
Slow flash every 1.0 second – Wi-Fi connected
Constant Light – Wired connection
Flashing every 0.2 seconds – Wireless Connection (default)
Flashing every 0.4 seconds – WPS is connecting
Slow flash every 1.0 second – Wi-Fi connected
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