Returns and Exchange

  1. Faulty Returns.

    Yale is dedicated to providing quality products to every customer. If the products purchased from Yale Online Store are faulty or does not match the description in the original listing, customer is allowed to do exchange or refund.

  2. Returns and Exchange

    If you changed your mind, we will refund the purchase price or exchange those item(s) which were purchased on online store, subject to the following conditions;

    • Only item(s) purchased from Yale Online Store can be returned or exchanged.
    • Exchange and refund request must be submitted within 7 working days upon receipt of item(s) before installation.
    • We only accept one time exchange for items that have not been installed and must be in its original packaging with all tags attached and gift with purchase (if any) included
    • All exchanges are depending on the stock availability after an exchange request is submitted.
    • Kindly note that all returned products will be inspected for their conditions and quality upon receipt. Yale reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph.

    For refund or exchange, Please contact us at 18001035606 or operation hours Monday to Saturday 10 am – 6 pm, excluding Public Holiday.

    Once the returns policy has been met, we will offer exchange or refund within 30 days.

    The refund will be issued in the original model of payment.

  3. Cancel Order

    For cancellation order, please contact us within 7 working days before your shipping day or installation day.

    We will do our best to accommodate your cancellation request, as long as order has not been processed yet.

    Once your order is processed and shipped, we can no longer make any changes.

    You will have to wait for it to arrive and then contact our service team at 18001035606 or operation hours Monday to Saturday 10 am – 6 pm, excluding Public Holiday.

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!